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A Mere Mortal

Dr. Steven Schlozman wasn't terribly surprised when an insurance company rejected his request to prescribe a new treatment for a patient. And, as usual, he expected to spend personal time sitting on hold waiting to appeal the decision. But what startled him was the conversation that took place when he finally got through to a live human being. In this podcast, Schlozman—a 1994 graduate of the Brown-Dartmouth Program in Medicine—recounts what happened in this "rare and truly honest moment." This podcast was originally printed as an essay in the Summer 2009 issue of Dartmouth Medicine magazine, and can be read here.


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