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Making patient-centered care an "Always Event"

Delivering patient-centered care involves a wide range of behaviors--from mundane habits, such as wearing one's name badge, to more nuanced behaviors, such as encouraging patient and family involvement in decision-making. At Dartmouth-Hitchcock Medical Center, newly hired nurses are being trained in such practices, thanks in part to an Always Events Challenge Grant from the Picker Institute. To learn more about this initiative, watch the video below. For more on patient- and family-centered care at DHMC, read "Going above and beyond a good bedside manner" from the Winter 2011 issue of Dartmouth Medicine.

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