FACTS & FIGURES
A sense of satisfaction
Selected industries' public satisfaction ratings
(Respondents to a 2002 Harris poll who think that the following
industries are "doing a good job of serving their consumers")
Banks
74%
Hospitals
73%
Computer manufacturers
59%
Phone companies
58%
Life insurance companies
55%
HMOs
33%
Tobacco companies
25%
DHMC outpatient satisfaction rating
(Surveyed patients who rated their visit as good to excellent)
96%
DHMC inpatient satisfaction rating
(Surveyed patients' overall rating of their stay, as a percentile
compared to 154 members of the Council of Teaching Hospitals)
98th